
Complaints and Claims about LG
Find answers to the most common questions
No. Equipment and installation are quoted separately. If you are in Casanare, we install — write to us on WhatsApp before or after your order and we will give you the exact price with no surprises. If you are in another city, we offer national shipping without installation.
No. It has internal surge protection and works directly with standard 220V networks. You don't need to buy or install anything additional to protect it. If your electrical grid has frequent voltage issues, please let us know before purchasing and we can guide you.
Yes, we offer professional installation services. Our certified technical team can perform the installation at your home or business.
We'll take care of it. As certified distributors, we handle the process directly with the manufacturer, so you don't have to deal with it alone. Report it within the first 15 days of receipt with a photo or video of the defect, and we'll address it immediately.
Yes, no problem, as long as you are in Casanare. You receive the equipment, store it, and when you're ready, let us know to coordinate the installation. If you already have a date in mind, tell us when you place the order and we will arrange it from the beginning so that everything happens in one go.
